KFC is making a huge change by introducing AI chatbots at drive-thru restaurants in Australia.

KFC is trialing the latest technology to allow customers to interact with AI chatbots at drive-thrus, though customers can still request to speak to an employee.

A KFC Australia spokesperson told FEMAIL that the decision aims to “elevate the restaurant experience for both customers and our team members.” The fast-food giant is testing the “voice ordering technology” at South Penrith, Frenchs Forest, Wetherill Park, Minto, and Mt Druitt.

The trial has not impacted any jobs at these locations.

“The new technology is being embraced by team members as it allows more time to prepare food and deliver a great experience for our customers. Importantly, this trial isn’t replacing any jobs,” the KFC Australia spokesperson said.

“If customers want to speak to a team member at the drive-thru instead, this option is always available.

“As we continue to test and refine this new technology, we are welcoming customer feedback.”